This policy explains how MyFuture Solutions (“we”, “us”, “our”) collects, uses, stores, shares and protects your personal information when you visit myfuturesolutions.co.za, contact us, or use our accounting, tax, payroll, secretarial, consulting and structuring services. We process personal information in line with POPIA.
1. Who is responsible for your information
The responsible party is:
- Entity: MyFuture Solutions (Pty) Ltd, registration number 2024/759331/07
- Address: Western Cape, South Africa
- Information Officer: John David Lamley CA(SA)
- Email: info@myfuturesolutions.co.za · Phone: +27 62 312 6096
2. The information we collect
| Category | Examples | Why we collect it |
|---|---|---|
| Information you give us | Name, email, phone, company name, message content, booking details you enter in Calendly, documents you share for tax/accounting work (e.g. ID number, financial records, payroll data) | To respond to enquiries, provide our services and meet our legal duties |
| Website usage data | IP address, browser and device type, pages viewed, time on site, referring link, approximate location | To run the site securely and understand how it is used |
| Cookies & tracking | Essential cookies, plus (with consent) analytics and the Meta Pixel. See our Cookie Policy | To remember preferences, measure traffic, and (with consent) marketing |
Our instant quote tool asks about your business and then requests your name and contact details so we can prepare and send you a personalised quote. We use those details only to respond to your quote request and to contact you about our services.
3. How we use your information
- To answer your enquiries and set up a free consultation.
- To deliver accounting, tax, payroll, secretarial, consulting and structuring services, and to submit returns and filings to bodies such as SARS and CIPC on your behalf.
- To comply with legal, tax, accounting and anti-money-laundering obligations.
- To operate, secure and improve our website.
- With your consent, to measure marketing and show you relevant ads (see Meta Pixel below).
4. The Meta (Facebook) Pixel and analytics
If you accept marketing cookies, we use the Meta Pixel, a piece of code from Meta Platforms Ireland. When active, it may collect your IP address, browser and device information, the pages and actions you take on our site, and identifiers such as cookie IDs, and send these to Meta. This helps us measure the results of our ads and show relevant ads to people like you on Facebook and Instagram. We may also use Google Analytics to understand site traffic.
These tools only load after you give consent via our cookie banner. You can withdraw consent at any time (see section 9). Meta and Google process this data as described in their own policies: Meta Privacy Policy and Google Privacy Policy.
5. When we share information
We do not sell your personal information. We share it only with:
- Regulators and authorities where required (e.g. SARS, CIPC) to perform the services you ask for or to meet legal duties.
- Service providers (operators) who help us run the firm and the site: Calendly (consultation bookings), Google (fonts and, with consent, analytics), our email and accounting software providers, and our website host Netlify (which also receives and stores contact- and quote-form submissions), with email and DNS provided by Absolute Hosting, under terms that require them to protect your data. If you contact us via WhatsApp, your messages are processed by WhatsApp (Meta) under its own terms.
- Advertising & analytics partners (Meta, Google) only where you have consented.
6. Cross-border transfers
Some providers (for example Meta, Google or cloud hosting) may process data outside South Africa. Where this happens, we take reasonable steps to ensure your information receives a comparable level of protection, as required by POPIA.
7. How long we keep it
We keep client and tax records for the periods required by South African tax and company law (generally at least five years), and other information only as long as needed for the purpose it was collected or as the law requires.
8. How we protect it
We use reasonable technical and organisational measures (secure hosting, access controls and encryption in transit) to guard against loss, unauthorised access and misuse. No method is perfectly secure, but we work to keep your data safe and will notify you and the Information Regulator of a compromise where the law requires.
9. Your rights under POPIA
You have the right to:
- Ask what personal information we hold about you and request a copy.
- Ask us to correct or delete information that is wrong, outdated or no longer needed.
- Object to processing, and withdraw consent for marketing or cookies at any time.
- Lodge a complaint with the Information Regulator.
To exercise any right, contact our Information Officer (section 1). To withdraw cookie/marketing consent, reset your cookie preferences here.
10. Information Regulator
If you are not satisfied with how we handle your information, you may contact the Information Regulator (South Africa): inforegulator.org.za, complaints email POPIAComplaints@inforegulator.org.za.
11. Changes to this policy
We may update this policy from time to time. The “last updated” date at the top shows the latest version.
← Back to MyFuture Solutions